eSIM Frequently Asked Questions

Yes. Most modern phones support Dual SIM, so you can keep your primary SIM for calls and messages while using the eSIM for mobile data.

Yes. You need an internet connection while downloading and installing the eSIM. A stable Wi-Fi connection is recommended.

It may not work. Your phone should be carrier unlocked and not restricted to a specific mobile carrier.

Activation is usually quick. Some plans begin when the eSIM is installed, while others begin when the eSIM first connects to a supported network in your destination country.

Yes, for most travel eSIM plans. Enable Data Roaming on the eSIM line.

Yes. You can keep your primary SIM for calls and messages and use the eSIM only for mobile data.

It depends on the plan. Most travel eSIM plans are data-only. If a plan includes a phone number, calls, or SMS, this will be shown in the plan details.

Yes. Many phones can store multiple eSIMs, but the number of eSIMs that can be active at the same time varies by device.

If the eSIM supports Top-up, you can purchase an additional plan and continue using the same eSIM.

We do not recommend deleting the eSIM. Some QR codes are intended for one-time installation only. If you experience a problem, contact support before deleting the eSIM.

It depends on the plan and network provider. Check the plan details to confirm whether Hotspot or Tethering is supported.

Light use for one week: around 2–3 GB.
Moderate use: around 5–10 GB.
Video streaming and heavy use: 10–20 GB or more.

Make sure the eSIM line is turned on, selected for mobile data, and that Data Roaming is enabled. Confirm that you are in a country covered by the plan and connected to a supported network. Check the APN if required, then restart your phone.

It depends on the plan. Local, regional, and global plans are available. Review the list of included countries before purchasing.